Privacy Policy
Your privacy is important to us
Last Updated: January 2025
Effective Date: January 2025
1. Introduction
NZVirtualReelsPlay.com ("we," "us," or "our") operates a social casino platform for entertainment purposes only. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and use our services.
2. Information We Collect
2.1 Personal Information
- Name and contact details (email address)
- Age verification information
- Account preferences and settings
- Communication records (support requests, feedback)
2.2 Usage Information
- Game play data and statistics
- Device information and IP address
- Browser type and operating system
- Pages visited and time spent on our site
3. How We Use Your Information
- To provide and maintain our social casino services
- To verify you meet the minimum age requirement (18+)
- To personalise your gaming experience
- To communicate with you about our services
- To improve our platform and develop new features
- To comply with legal obligations
4. Data Storage and Security
We store your data securely using industry-standard security measures. Your information is stored on servers located in New Zealand and Australia. We use encryption, access controls, and regular security audits to protect your data.
5. Cookies and Similar Technologies
We use cookies and similar technologies to enhance your experience on our site. These include:
- Essential Cookies: Required for basic site functionality
- Preference Cookies: Remember your settings and preferences
- Analytics Cookies: Help us understand how our site is used
6. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:
- With your explicit consent
- To comply with legal obligations
- To protect our rights and property
- With trusted service providers who assist in operating our platform
7. Your Rights (New Zealand Privacy Act)
Under New Zealand privacy law, you have the right to:
- Access your personal information
- Correct inaccurate or incomplete information
- Request deletion of your information
- Object to processing of your information
- Withdraw consent at any time
8. Data Retention
We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Account information is typically retained for 3 years after account closure.
9. International Data Transfers
Your information may be transferred to and processed in countries outside New Zealand, including Australia. We ensure appropriate safeguards are in place to protect your information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Last Updated" date.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: privacy@nzvirtualreelsplay.com
- Phone: 0800 NZ-REELS (0800 69 73357)
- Address: Privacy Officer, NZVirtualReelsPlay.com, Auckland, New Zealand